Lowa Customer Service

Do you have any questions about Lowa products?
Just write us an email or contact us by phone.

Email:
produktberatung@tennistown.de

Phone:
0351 / 250 20 256

We are available for our Lowa customer service Monday to Friday from 08 - 16 o'clock CET (except on public holidays).

specific product recommendations for high-quality Lowa products
Questions about Lowa product technologies
Questions about care products from Lowa and the care of Lowa shoes
general questions about the company and the Lowa brand

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For the return of ordered items, you can use the enclosed return slip within Germany and arrange for the return to be sent by DHL (Deutsche Post). The return is free of charge for you.

Regardless of the order value, orders are shipped free of charge if they contain at least one item marked with the addition among the items retained.

From an order value of £150 (value of the order minus returns), delivery within Germany is generally free of charge.

Overview of shipping costs

A purchase is possible on invoice (Invoice purchase) from the first order. The payment term is 14 days from receipt of the goods.

For private customers who shop with us for the first time, a credit check is carried out. Associations, companies, public and other institutions can request payment on invoice without prior examination from the first order. Deviations from these regulations are reserved in individual cases.