extended right of withdrawal
During the Advent and Christmas season, we offer our customers an extended right of withdrawal. For orders placed from December 2, 2024, you can exercise your right of withdrawal uniformly until January 3, 2025, allowing you to plan the holidays and gifts without return stress. For goods received from December 20 onward, the standard 14-day withdrawal period applies. All other provisions regarding the right of withdrawal and returns remain unchanged.
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For the return of ordered items, you can use the enclosed return slip within Germany and arrange for the return to be sent by DHL (Deutsche Post). The return is free of charge for you.
Regardless of the order value, orders are shipped free of charge if they contain at least one item marked with the addition among the items retained.
From an order value of £150 (value of the order minus returns), delivery within Germany is generally free of charge.
Overview of shipping costs
A purchase is possible on invoice (Invoice purchase) from the first order. The payment term is 14 days from receipt of the goods.
For private customers who shop with us for the first time, a credit check is carried out. Associations, companies, public and other institutions can request payment on invoice without prior examination from the first order. Deviations from these regulations are reserved in individual cases.
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