Free Return Shipping

Purchase on Invoice

Delivery times information

Dear customers,
To provide you with meaningful assistance in planning, we regularly update the delivery status of orders below so that you can reliably estimate when you can expect your delivery when placing an order.

current delivery status: Orders from 13.09. / 14.09.2024last update: 17.09.2024 11:10:49

Shipping Conditions

Deliveries within Germany

Delivery times:

The delivery is expected within 2 to 3 working days after order confirmation, for advance payment or payment via Paypal after receipt of payment

Shipping costs:

€5.50 per delivery
free delivery within Germany for orders over €150 (excluding returns)
many items also free of charge for orders under €150
The shipment is made with our partner DHL
Returns are made at our expense (return label is included in the delivery)

Payment options:

Cash on delivery: pay in cash upon receipt of the goods to the postman. For payment by cash on delivery, an additional fee of €4 is charged. When delivered by DHL, an additional transmission fee of €2 is charged by the delivery person. The cash on delivery fee also applies to free deliveries.
Credit card: we debit the invoice amount from your credit card account (VISA/ MASTER)
Invoice: You can conveniently pay for your purchase by invoice from the first order onwards (within 14 days after receipt of the goods). For private customers who shop with us for the first time, a credit check is carried out. For associations, companies, public institutions, and other organizations, we offer payment by invoice without prior examination from the first order onwards upon request.

Please use the following bank details for the payment option
Invoice:
tennistown GmbH
IBAN (International bank account number): DE14860100900601160905
BIC (Bank identification code): PBNKDEFFXXX
Postbank
Invoice purchase:
tennistown GmbH
IBAN (International bank account number): DE54860100900985450905
BIC (Bank identification code): PBNKDEFFXXX
Postbank
Advance payment: for payment by advance payment, please transfer the specified amount to our bank account:
tennistown GmbH
Postbank Leipzig
IBAN (International bank account number): DE14860100900601160905
BIC (Bank identification code): PBNKDEFFXXX
Postbank

Please indicate your name and order number on the transfer form.
Instant bank transfer: Direct transfer during the ordering process. Faster delivery compared to advance payment (More information)
PayPal: Secure and fast payment directly during the ordering process
In individual cases, we reserve the right to exclude individual payment options

Deliveries outside Germany

Delivery times:

The delivery is expected within 3 and at the latest 5 working days after order confirmation, for advance payment or payment via Paypal after receipt of payment.

Shipping costs:

- we ship with our partners DHL and DPD
- an overview of the cheapest rates for the respective countries:

	DHL	Free shipping
Armenia *	€30.00	-
Belarus *	€12.00	-
Belgium	€9.00	for orders over €250
Bosnia and Herzegovina *	€12.00	-
Bulgaria	€10.00	-
Canada *	€25.00	-
China *	€30.00	-
Croatia	€10.00	-
Czech Republic	€10.00	-
Cyprus	€10.00	-
Denmark	€9.00	for orders over €250
Estonia	€10.00	-
Finland	€10.00	-
France	€10.00	-
Greece	€10.00	-
Hong Kong *	€25.00	-
Hungary	€10.00	-
Ireland	€10.00	-
Israel *	€25.00	-
Italy	€10.00	-
Japan *	€25.00	-
Kazakhstan *	€30.00	-
Latvia	€10.00	-
Liechtenstein	€15.00	-
Lithuania	€10.00	-
Luxembourg	€10.00	for orders over €250
Malaysia *	€35.00	-
Malta	€15.00	-
Moldova *	€15.00	-
Monaco *	€8.00	-
Morocco *	€25.00	-
Netherlands	€6.50	for orders over €250
Norway *	€8.00	-
Austria	€5.90	for orders over €250
Poland	€10.00	-
Portugal	€10.00	-
Romania	€10.00	-
Switzerland *	€15.00	-
Singapore *	€25.00	-
Slovakia	€10.00	-
Slovenia	€10.00	-
South Korea *	€25.00	-
Spain	€10.00	-
Sweden	€10.00	-
Taiwan *	€30.00	-
Turkey *	€25.00	-
Thailand *	€25.00	-
Ukraine *	€18.00	-
Hungary	€10.00	-
United Arab Emirates *	€30.00	-
United Kingdom	€10.00	-
USA *	€30.00	-

* VAT-free delivery. Additional customs duties and fees apply for deliveries to Switzerland and other non-EU countries.

Shipping to countries not mentioned here is possible by prior arrangement

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For the return of ordered items, you can use the enclosed return slip within Germany and arrange for the return to be sent by DHL (Deutsche Post). The return is free of charge for you.

Regardless of the order value, orders are shipped free of charge if they contain at least one item marked with the addition among the items retained.

From an order value of £150 (value of the order minus returns), delivery within Germany is generally free of charge.

Overview of shipping costs

A purchase is possible on account (purchase on account) from the first order. The payment term is 14 days from receipt of the goods.

For private customers who shop with us for the first time, a credit check is carried out. Associations, companies, public and other institutions can request payment on account without prior examination from the first order. Deviations from these regulations are reserved in individual cases.